Proper Title, LLC Expands Chicago Office, Opens New Title Insurance Headquarters
Northbrook, Ill.-based Proper Title, LLC, a full-service title insurance agency, announced the expansion of its Chicago office at 180 North LaSalle, and grand opening of a new headquarters at 1530 East Dundee Road in Palatine, Ill., later this month. This expansion is in response to the firm’s exponential growth since its inception in 2013, including an increase in transaction volume of 400 percent and revenue by 420 percent. Proper Title was also recently ranked the second-largest title insurance agency in Illinois.
“Proper Title has experienced tremendous growth over the past three years, where we essentially started from scratch and moved to the top-two position in Illinois,” said Ben Niernberg, executive vice president of business development and operations at Proper Title. “Our team is constantly looking to elevate the title insurance industry, and that commitment has directly translated into our firm’s upward trajectory.”
To accommodate its growth, the firm’s Chicago office moved from a 2,600-square-foot space to a well-lit 7,000-square-foot space in the same building. The move increases the number of closing rooms from five to eight, most of which are positioned along the perimeter with expansive windows. Additional staff members have been hired in CD processing, examining and underwriting roles. “Our Chicago office represents the largest percentage of our closings, so this expansion was essential to meeting the growing demand of this central location,” said Niernberg. “We’ve also dramatically enhanced our office space to make our concierge experience even better.”
Proper Title is the first in its market to implement a concierge approach at each of its locations, overstaffing in all areas of the closing, and dedicating an attorney/broker concierge for each closing to ensure greater efficiency and a shorter closing time. Additionally, the firm delivers a number of complimentary services for providers and their clients, including a “Proper Fuel” kiosk offering snacks and beverages, as well as a “Proper Charge” station with multiple device chargers and a “Proper Vision” stand containing eyeglasses of varying magnification levels in each closing room. “We pay attention to the little things to make the closing experience more positive from start to finish,” said Niernberg. “These details go a long way, while still enabling us to maintain a competitive pricing structure.”
The firm’s Chicago office contains two dedicated commercial closing rooms, as well as a separate escrow waiting area with a private entrance. “Because commercial closings involve more participants than residential, and can sometimes last for hours or even span a couple of days, we needed special accommodations for this growing piece of our business,” said Niernberg. “With bigger space, a private area for sub-contractors, and the Proper Lounge to refresh, we believe we offer the ideal space for commercial providers to execute transactions effectively and efficiently, as well as comfortably.”
The “Proper Lounge” is a work area complete with WiFi and charging stations alongside a small kitchen area for attorneys and brokers who are in between closings, or commercial team members in the midst of a lengthy transaction. “Providers often have to spend a few hours at the closing office, so this dedicated space can operate as a convenient area where they can plug-in their devices and maximize their time,” said Niernberg. “For some, it’ll effectively become a second office, while others just need a space where they can have a cup of coffee and watch a little TV.”
The firm’s new Palatine headquarters will house all of the firm’s operational staff, including those from the current headquarters in Northbrook, Ill., as well as the Schaumburg office that will be closed. The Northbrook office will continue to operate as a closing location.
“Having all of our operational staff under one roof will improve efficiencies and increase response times for both residential and commercial clients,” said Niernberg. “And our new location provides convenient access for the northwestern suburbs we serve.” The Palatine office will occupy 7,000 square feet and include three closing rooms.
Proper Title has eight closing locations in Cook, Lake and DuPage counties, as well as one in New Buffalo, Mich. “In just three years, we’ve built a strong reputation as a premier title insurance agency with unmatched service, but to quantify that reputation through our transaction and revenue growth, as well as our second-place state-wide ranking, makes us extremely proud,” said Niernberg. “We’re excited to leverage this success and continue to shape the title insurance industry in positive ways.”
About Proper Title, LLC
Northbrook, Ill.-based Proper Title, LLC, is a full-service title insurance agency serving the residential and commercial real estate industries. Since its founding in 2013, Proper Title has grown its transaction volume by 400 percent, revenue by 420 percent, is the second-largest title insurance agencies in Illinois, and earned the “2014 Rising Star / Excellence in Action” award by Fidelity Investments. With eight closing locations in Cook, Lake and DuPage counties, as well as one in New Buffalo, Mich., Proper Title is able to deliver the concierge experience throughout the Chicago area and the Midwest. For more information, visit propertitle.com.